FAQ

We know you might have a few questions before or after placing your order. Here are some of the most common ones — answered with care.

🛍️ Ordering & Products

What kind of products do you offer?
MindTerrarium offers everyday essentials like t-shirts, hoodies, mugs, tote bags, and more — all designed with mindfulness, positivity, and gentle reminders in mind.

How are your products made?
Each item is made to order through our trusted production partners. This means your product is printed just for you, helping us reduce waste while ensuring consistent quality.

How do I choose the right size?
Sizing details are included in each product description. We recommend checking the size guide before placing your order to make sure it’s the best fit for you.

🚚 Shipping & Delivery

Do you ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times vary depending on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the product type. We also occasionally offer free shipping promotions — keep an eye out!

How long will my order take to arrive?
Most orders are processed within 2–5 business days. Delivery times depend on your location:

• U.S. orders usually arrive in 7–10 business days.

• International orders may take 10–20 business days.

Will I get a tracking number?
Yes. Every order comes with a tracking number so you can follow your package’s journey.

🔄 Returns & Exchanges

Do you accept returns or exchanges?
Since each product is made to order, we don’t accept returns or exchanges for size, color, or change of mind. Please double-check your order before placing it.

What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or if the wrong item/design was sent, we’ll gladly arrange a replacement or refund. Please contact us within 30 days of delivery with photos of the issue so we can make it right.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify’s secure checkout system. We never see or store your payment details.

✨ Other Questions

Can I cancel or change my order after placing it?
Orders begin processing quickly, so cancellations or changes aren’t always possible. Please contact us as soon as possible, and we’ll do our best to help.

Do you offer gift options?
At this time, we don’t offer gift wrapping, but you’re welcome to ship items directly to a loved one.

How can I contact you if I have more questions?
You can reach us anytime through our Contact page or by emailing support@mindterrarium.com. We’ll respond as soon as we can.

✨ We hope this clears up your questions! If you ever need more support, we’re just a message away.

Nurture calm. Grow peace.