Refund policy

At MindTerrarium, every item is made to order just for you. Because our products are printed on demand, we do not accept returns or exchanges due to buyer’s remorse, size issues, or change of mind. Please be sure to check sizing charts and product details carefully before placing your order.

That said, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, we’ll make it right.

Damages and Issues

Please inspect your order upon delivery. If the item you received is defective, damaged, or the wrong product, contact us within 7 days of receiving your order at shop@mindterrarium.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and, if approved, arrange a replacement at no additional cost. In some cases, a refund may be issued instead.

Non-Returnable Items

Because each product is created specifically for your order, we cannot accept returns or exchanges for reasons such as:

• Ordering the wrong size or color

• Change of mind after purchase

• Items purchased on sale or with gift cards

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at shop@mindterrarium.com.

Final Note

We’re here to help if something goes wrong with your order. While we cannot accept general returns, our goal is to ensure that your experience with MindTerrarium is positive and stress-free. Don’t hesitate to reach out to us with any questions.